If you are not entirely satisfied with your purchase, I'm here to help.

Have a look below and follow the steps to get a refund.

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1. Eligibility for Refund

• Returns must be initiated within 14 days of the purchase date.

• Products must be unused, in their original packaging, and with all original tags and components.

• A valid proof of purchase is required for all returns. 

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2. How to Initiate a Return

• Contact myself Laura at theinnerwildfire@gmail.com 

• You must cover the return shipping and I will send you my address to send it back too. 

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3. Processing and Refunds

• Once the returned item is received, it will be inspected to ensure it meets the return conditions.

• Please allow 5-10 business days from the date of receipt for your refund to be processed.

• The refund will be issued to your original method of payment.

• You will receive an email confirmation once the refund has been processed.

 

4. Exceptions

• Certain items, such as custom hand-painted boxes, custom jewellery or custom jackets, are not eligible for returns unless they arrive damaged or defective.

• Items that are damaged or have been used will not be accepted.

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5. Damaged or Defective Items

• If your product arrives damaged or is defective, please contact me immediately at theinnerwildfire@gmail.com 

• I will work with you to resolve the issue, which may include a replacement or a full refund. 

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If you have any other questions please don't hesitate to

get in touch and I can help out.